Lifesum (formerly ShapeUp Club) - Support Center

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How can I change from one subscription model to another?

Last Updated: Sep 13, 2016 11:41AM CEST

If you purchased a Premium membership and realise that you have purchased the wrong run time: don't worry, you can still change it. It is technically not possible to change an already running subscription due to limitations from the payment platform side but there is the following solution:

1) First step to change your Premium subscription model is to cancel the current one
2) The second step is to ask for a refund 
3) After completing these two steps, you can buy a new subscription. 

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