Lifesum (formerly ShapeUp Club) - Support Center

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How can I cancel my Lifesum Premium membership subscription?

Last Updated: Sep 13, 2016 11:24AM CEST

It is not Lifesum handling the payment but the payment platform (iTunes, Google, Paypal) you choose. So all subscriptions have to be cancelled where you purchased it.


Please note that uninstalling the app or closing your account will not automatically stop your subscription - you must cancel the subscription. To do that, you need to cancel the recurring payments. Bear in mind, the subscription you’ve purchased remains active until it reaches its expiry date even when you cancel it right after the purchase.

For example, if you purchase a 1 month subscription and then choose to cancel it, the subscription will remain active until the end of the 1 month period.

Depending on the payment method you’ve used, there are different ways of cancelling your subscription:

1) iTunes: Your subscription can only be cancelled on your iTunes account by following these instructions: Apple Instructions (English), GermanDanishNorwegianItalianFrenchSpanish

NOTE: We can't cancel your iTunes subscription for Lifesum Premium as Apple does not give us access to your payment data. If you don't have the access to your iTunes account, you'll have to contact Apple Support.

Please make sure to log into the correct iTunes account. If you can’t see the cancel button in iTunes that either means you don’t have an active auto-renewing subscription (it might already have been cancelled), or you’re not logged into the correct iTunes account.


2) GooglePlay: Log into your GooglePlay account and follow the instructions from this link: GooglePlay Instructions 

NOTE: We can't cancel your Google subscription for Lifesum Premium as Google does not give us access to your payment data. If you don't have the access to your Google account, you'll have to contact Google Support.

Please make sure to log into the correct Google account. If you can’t see the cancel button in Google that either means you don’t have an active auto-renewing subscription (it might already have been cancelled), or you’re not logged into the correct Google account.


3) PayPal: Cancel it by logging into your PayPal account and terminate the subscription. Or contact us with the email address you are using with Paypal or the transaction number of the purchase - with that information we can help you to cancel the subscription.


4) Credit card: Please contact us with your registered email address of your Lifesum Premium account and we will help you cancelling the subscription.

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