Lifesum (formerly ShapeUp Club) - Support Center

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I bought the Premium membership, but haven’t received it

Last Updated: Sep 13, 2016 01:03PM CEST

If you made the payment and upgraded your account to Premium, but can't see anything yet, it might be because: 

- You’ve purchased your subscription on another Lifesum account. When you purchase the subscription you have to be logged into the correct Lifesum account. 

- You’ve logged out from the Lifesum account before your payment was accepted (if this is the case, please send us your purchase receipt via email at

- You’ve bought the Premium membership with an AppleID that has already been used for purchasing Premium on another Lifesum account. Please note that one AppleID can be assigned only to one Lifesum account. 

- You have bought Premium using an anonymous account and logged out from it despite the popup warning you that data will get lost and then logged into another account or created a new account


If none of the mentioned is the case, please try to force close the app and open it again.

If this doesn't help please forward your purchase receipt or transaction ID to us at and we will be happy to help sorting this out.

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