Lifesum (formerly ShapeUp Club) - Support Center

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My data from a partner won’t sync with Lifesum

Last Updated: Sep 20, 2016 12:36PM CEST

If your account is connected to one of our partners, but you are not receiving the data, please go to the Settings in Lifesum app and choose Automatic Tracking. Sync the data manually by tapping on the button Sync.

If this doesn't work:
Uninstall and reinstall the app on your phone. In the Lifesum app, disconnect from the partner and then connect the partner again and resend the workout from the partner app.

If you still continue having problems, please contact us with your registered email address, phone model, installed OS and installed Lifesum version as well as screenshots showing the problem. Syncing problems can be very different and are in many cases not a general issue but limited to certain phones/OS. The more information we can get the easier it is to investigate and find the problem.

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